7. Carol Munt - why we need pirates!
Today I talk to Carol Munt, one of the HSJ top 50 ‘patient leaders’ in the country. I love Carol’s common sense approach to quality improvement in health care. Carol has many different hats, including her own lived experience, looking after her mum with dementia and being a nurse in A&E! I think this episode contains a lot of wisdom, so a great contribution to this podcast series which aims to collect useful insights for Amanda Pritchard, the new CEO of the NHS. A meeting with Carol would be wonderful! Lots of lemon lightbulbs! 🍋💡🍋 See 'chapter headings' for more detail and to pick out your favourite bits, including: See patients as PEOPLE!! Recognise their strengths and help people contribute Don’t write people off, just because they are older! Coproduction is key, otherwise known as working together! Avoid jargon and acronyms. People don’t understand what you’re on about! Our NHS is so valuable, but becoming fragmented and divisive Addressing inequalities is the only way to improve healthcare across the board Fitting around what matters to patients … matters! Too many people are falling through the gaps. Be proud of your improvements and share them, not keep reinventing the wheel Support the best … through a Festival of Ideas! Patients need to be involved, including in the BIG decisions Healthcare professional to patient: it’s very different on the other side of the fence Don’t just listen to ‘people like you’ Pirate share the spoils – equally! Oh, and it's not everyone who writes a poem about me. So thank you for that. Links and resources Carol’s poem about coproduction - and @WhoseShoes! https://twitter.com/muntma/status/1392760141896953856?s=21 Carol is one of the HSJ top 50 Patient Leaders: https://www.hsj.co.uk/supplement-archive/hsj-patient-leaders-2015/5087441.article Fab NHS stuff : https://fabnhsstuff.net/ Sharing best practice – #VirtualWhoseShoes : https://fabnhsstuff.net/fab-stuff/the-whose-shoes-phenomenon '10 Leaps' report - Professor Becky Malby: NHS Coronavirus Report_A4_R6 (lsbu.ac.uk) We LOVE it when you leave a review! If you enjoy my podcast and find these conversations useful please share your thoughts by leaving a review (Spotify or Apple are easiest to leave a review - navigate via 3 dots) and comment on your favourite episodes. Connect with me - Gill Phillips - on LinkedIn, especially if you are interested in our brand new #CYPWhoseShoes resources or our well-established #MatExp (maternity experience) work. I tweet (not so much these days!) as @WhoseShoes and am on Instagram as @WhoseShoesUK and @WildCardWS. Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.
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What this episode covers
Today I talk to Carol Munt, one of the HSJ top 50 ‘patient leaders’ in the country. I love Carol’s common sense approach to quality improvement in health care. Carol has many different hats, including her own lived experience, looking after her mum with dementia and being a nurse in A&E! I think this episode contains a lot of wisdom, so a great contribution to this podcast series which aims to collect useful insights for Amanda Pritchard, the new CEO of the NHS. A meet...
Chapters
- 0:00 See patients as PEOPLE!!
- 1:30 Does the NHS not care for older people?
- 2:57 A strengths-based approach, let’s all contribute
- 4:00 Jargon! Cut it out!
- 4:24 Coproduction, aka working together!
- 5:15 Carol’s lived experience … and so much more
- 6:40 NHS - so valuable but becoming fragmented and divisive
- 7:25 Sharing best practice – or not!
- 8:12 Patient involvement in the BIG decisions
- 8:20 Fitting around what matters to patients
- 9:00 Falling through the gaps
- 10:00 Sharing best practice - or not. Re-inventing the wheel.
- 10:20 Health care awards
- 12:30 Lack of equity, waste!
- 14:45 Keep up Granny! Changing terminology
- 15:19 Be proud of your improvements
- 15:47 People can be mean
- 17:30 Fab NHS Stuff!
- 18:49 NHS Expo
- 19:42 Always events
- 20:06 Support the best … through a Festival of Ideas!
- 20:55 We only listen to .. people like us!,
- 21:50 It’s very different on the other side of the fence
- 22:36 Hello, my name is campaign
- 24:04 People don’t understand what you’re on about!
- 24:40 Treat patients as people! And recognise people’s strengths and how they can contribute
- 26:00 Not ‘representative’ people, real people and views
- 26:40 Coproduction as ‘default’.
- 27:05 Let’s just work together!
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