7 Sept: Cultivating Loyalty: Building a Winning Team and Attracting Direct Bookers

In this eye-opening episode, host Mark Fancourt delves into the often-underestimated world of technology in the hospitality industry. Key points include: • The critical need for dedicated, experienced professionals to manage hospitality technology • Why tech management is frequently overlooked despite its importance • Debunking the myth of "plug-and-play" technology solutions • How proper tech management directly impacts return on investment Fancourt argues that while technology is now integral to both modern life and business operations, its true potential in hospitality can only be unlocked through expert management. He emphasizes that tech implementation requires the same level of professional oversight as any other crucial business function. The episode concludes with a powerful message: the success of technology in hospitality hinges on having experienced professionals at the helm, guiding its integration and optimization. *Sponsored by:* • RoomChecking - Comprehensive housekeeping, maintenance, and team management solution • Shiji PMS - Property management system trusted by luxury hotel groups worldwide This concise yet informative description is now ready to be copied and pasted into your WYSIWYG editor. Would you like any further adjustments or additional details added?