#7 - The $45M Consult Process that Exploded Our Growth

Send us Fan MailImagine if your law practice could be transformed, not by new laws or regulations, but by a simple change in the way you conduct client consultations. That's exactly what happened in our firm when we implemented a streamlined consult process that significantly improved our client experience and financial stability, raking in over $45 million in service fees. Join me, Jeff Hughes, as I share the ins and outs of this transformative journey, from the extensive pre-consult phase right through to post-consult.I break down the five phases of a consultation:1 - setting expectations2 - listening3 -  understanding the client's goals4 - providing feedback5-  exploring optionsIt's not just about ticking the boxes; it's about creating an environment of empathy, understanding, and comfort. The aim? To provide clients with a safe space to unburden their concerns while ensuring their expectations are managed in a way that does not overwhelm them with potential scenarios. There are also four key activities to do throughout:1 - talk and act like a normal person, not a lawyer2 - focus on the emotions, not logic3 - balance the tension between setting real expectations and fostering hope when needed4 - always speak against your interests when the client's needs prevailI also uploaded this video portion to YouTube @jsterlinghughes.  This has a lot of visuals.I have this all illustrated and posted on LinkedIn at my profile: @jsterlinghughesHope you find value. ----------------------Ready to find the accountability partner you need to build your dream family law firm the same way we grew Sterling Lawyers? Follow these steps:  1. SUBSCRIBE TO JEFF'S NEWSLETTER: https://jsterlinghughes.com/  2. BOOK A FREE 30-MINUTE AUDIT WITH US: https://rocketclicks.com/schedule-a-family-law-quick-audit/  3. CONNECT WITH US: LinkedIn: Jeff Hughes, Tyler Dolph, & Anthony Karls, Facebook: Jeff Hughes, Tyler Dolph, & Anthony Karls, Instagram: Jeff Hughes, Tyler Dolph, & Anthony Karls4. TELL US WHAT YOU WANT:  Tell us in the comments if you liked this episode and what other kinds of episodes you would like to see.