#7 The huge opportunities of Leadership Events for you as a CX professional

Welcome to the latest episode of CX Leadership Talks with me, Nienke Bloem. I apologize for the hiatus between episodes, as I took a much-needed break. But I'm back now, and today's episode is a must-listen for CX leaders. We're going to dive into the world of leadership retreats and why they are such valuable opportunities for CX professionals. We'll explore the different types of events, the benefits of attending, and practical tips for making the most out of these gatherings. I'll also share my own experiences as a speaker and organizer at such events. So, stay tuned and let's take a deeper look at leadership retreats in the world of CX.   More on Nienke Bloem If you want to learn more about CX leadership, Education or having Nienke as one of your speakers, or have any questions about CX, contact Nienke Bloem via her website https://www.nienkebloem.nl/en/cx-educatie/cx-leadership-retreat-bali-2024/   Timestamped Overview [00:00:46] Insights on leadership conferences and practical tips. [00:08:05] HR & L&D organize events; Internal Com sets agenda [00:10:59] Strategic planning crucial; act now for success. [00:15:46] Leaders discussing customers, seeking deeper connection. Invite real customers, create personas, visit contact center. [00:19:44] Focus on customers, CEO not prepared, post-event action. Suggestions: customer interview, keynote speaker, colleague's insights. [00:22:14] Leaders struggling with customer centric leadership.