#7 The role of a coaching culture in times of crisis with Gillian Jones

In this week's episode of let's talk Gillian and I discuss the role of a coaching culture in times of crisis. We explore what a coaching culture is, what it brings and how you can support your people and organisation in the transformation towards a more collaborative learning culture. Gillian shares her insights and wealth of experience from organisations big and small across the globe.The main insights you will get from this episode :an effective coaching culture requires managers to embrace the mindset of coaching their employees rather than just learning skills / assigning training / conducting performance reviewscoaching contracts must have both structure and methodology yet abide by ethics and allow scope for coaching to be adaptable to individual journeysfocus on bringing people together to have courageous conversations, facilitate grass-roots change and ensure continuous improvement across the boardcreate an empowering workplace, not a blame culture, to foster innovation and engagementCOVID offers opportunities for companies to boost their productivity and efficiency by embedding a coaching culture: managers truly supporting their teams and opening up dialogue to include personal issues such as mental health, thereby demonstrating their empathy and genuine interest in their peoplethere is no one-size-fits-all approach but accountability, creativity, practical coaching tools and reflective listening should be used to include everyone in the organisation