7 Ways Hospitality Properties Will Change Post Covid-19 | Ep. #254

It is no secret that hotels, resorts, inns, bed and breakfasts have been struggling since the beginning of Covid-19 and will continue to do so until it is safe to again travel. Here are 7 ways hospitality properties will change post Covid-19.No matter what your current status is, hospitality properties will need to adapt quickly to meet consumer demands regarding COVID-19, especially if they want to benefit from the likely travel resurgence in later 2021 and beyond. When it is safe to travel again, there will be a spike in post Covid-19 travel and here are 7 ways hospitality properties will change post Covid-19 in their accommodation operations.7 ways hospitality properties will change post Covid-19 IntroductionRemoving and altering touch pointsThe pandemic has quickened the pace for already occurring trends. For example, more and more people were turning from cash payments and opting to use digital payment methods for in-store purchases.Hospitality properties will need to transform the ways in which guests interact within their spaces. We are going see an increased use of smartphones to pay for any services or upgrades.Some of these changes will include:•Electronic kiosks instead of human agents.•Touch-free check-in systems via guests’ mobile devices for amenities and better customer experiences without exposing guests or staff to pathogens. •Integrating a hospitality properties app with multiple in-room functions such as heating, ventilation, air conditioning controls, moving the blinds and using the TV. •Hallways and elevators will experience advancements such as voice-activated controls.•Robot room service delivery and other innovations that reduce touches while streamlining the user experience. •Touchless coolers in lobbies or gyms.Independent properties will need to offer such functionality and ensure their applications offer value because some guests might hesitate to download a property-specific app for just a few days. Continue reading or watching and I’ll go into more expected changes in accommodation operations, right after a word from our sponsors.⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/7-ways-hospitality-properties-will-change-post-covid-19-254Get Your INNsider Tipshttps://keystonehpd.com/INNsider-Tips.Join one of your private groupshttps://keystonehpd.com/private-groups.Say hi on socialFacebook: https://www.facebook.com/KeystoneHPD.Twitter: https://twitter.com/KeystoneHPD.LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development..Listen to The Hospitality Property School PODCAST herehttps://keystonehpd.com/hospitality-property-school-podcasts/..YouTubehttps://youtu.be/tZ5Lbr8GZxYA Division of Keystone Hospitality Property Development