7. When Rates Rise, Brokers Step Up, with guest Rachelle Kroon

In broking, your clients don't remember the rate. They remember how you showed up when things got tough. In this episode, Rachelle Kroon shares how she's built Sphere Home Loans on one non-negotiable: the client comes first, always. From navigating COVID lockdowns to today's rising rate environment, Rachelle gets real about why no AI tool replaces a phone call and why uncertainty is actually a broker's biggest opportunity. If you’ve ever felt the weight of guiding clients through uncomfortable moments, this one will hit home. Honest, practical and full of “you wouldn’t believe this” moments, it’s a reminder of why brokers matter most when rates rise. WebsiteLinkedInYouTube