#704 Development and Customer Service with JC Hudgison, Tampa, FL

JC Hudgison, Chief Building Official for the City of Tampa, Florida rejoined the podcast to discuss development, technology, and process improvement. He talked about how the City responded to and has been recovering from Hurricane Helene and Hurricane Milton in 2024. He shared how the City has worked to improve customer service through process improvement and how they are carefully integrate artificial intelligence into their plan review workflow. He also reflected on local government trends from the last 10 years. This episode was recorded from the 2025 ICMA Conference in Tampa, FL. Host: Ben Kittelson