71. Set your intentions, and I'll remind you in 60 days

Most of us think about customer experience as something we do for other people.But the most intentional brand experiences start with how clear you are about your own direction as a business owner.In this short and actionable episode, I'm introducing my brand new Love Letter to Future Self concept, a two-minute exercise where you set your intentions today and I send them back to you when you least expect it but probably need it most.What we cover:Why the customer experience you create for others starts with the one you create for yourselfThe one reflection question to sit with todayHow the Love Letter to Future Self works and what happens after you hit submitThe sneaky on-brand surprise waiting for you on the other sideWrite your love letter 💌 to your future self right here.View the episode transcript here.Where to from here?Join Retention Lab🧪, the community to help you build a signature customer experience that keeps people coming back, gets them talking and grows your business without you having to start from scratch every single month. Join here!Find out how you can get my strategic customer experience brain on your brand here.Check out my favourite CX tools and resources here.😍 Love the show?Hit subscribe or follow so you never miss a new episode.Submit your question so I can answer it in an upcoming episode (or invite the perfect guest expert!).Leave a positive review to help the show get found by more small business owners just like you. To leave a review:👉 Find What Would They Do? on Apple Podcasts👉 Scroll to ‘Ratings & Reviews’👉 Tap on the stars to rate the show before writing a reviewPost a screenshot with your key takeaway on your IG story and tag me @candocontent and #WWTDpod so I can repost your content.