711: Denyelle Bruno on Social Psychology and Hospitality

Californian, Denyelle Bruno is a graduate of the University of California, Santa Cruz, and the University of San Francisco where she earned a BA in Psych, and a MA in Organization Development. While in college she climbed the corporate ladder at Macy's, before being recruited by Apple to be a part of their retail team. Other career highlights include 2 years as VP of Retail with PureBeauty, 6 years with Peet's Coffee & Tea as VP of Retail Marketing, and Operation, and 3 years as President for Drybar. Today, and for the past 2.5 years, Denyelle has served Tender Greens as CEO. Check out Punchh as mentioned in today's episode. Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Failure depends on when you end the story" In today's episode with Denyelle Bruno we will discuss:  Psychology in hospitality Psychology of retail Living in chaos Bullies Going from slacker to badass boss Realizing that asking for help is better than thinking you know everything Vulnerability and self-awareness Importance of finding a company with a good culture fit for you How to retain customers in an oversaturated market You NEED a loyalty program Incentives COVID-19 best practices/advice - How do we plan for the future? Adaptability is key Today's sponsor: Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. cteristic you believe most contributes to your success? Confidence What is your biggest weakness? Ice cream What's one question you ask or thing you look for during an interview? What is your go-to karaoke song? What's a current challenge? How are you dealing with it? COVID-19 Share one code of conduct or behavior you teach your team. To speak up What is one uncommon standard of service you teach your staff? Not speaking from a script What's one book we must read to become a better person or restaurant owner?  Setting the Table by Danny Meyer GET THIS BOOK FOR FREE AT AUDIBLE.COM  What's one thing you feel restaurateurs don't know well enough or do often enough? Eat at other people's restaurants Name one service you've hired. Cerge IT What's one piece of technology you've adopted within your restaurant walls and how has it influenced operations? Dispatch by Olo If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Break the rules Failure is necessary You're gonna die anyway Contact info: Instagram: @denyellebruno Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Denyelle Bruno for joining me for another awesome episode. Until next time!   Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!