72. Cargotec's Story - How to implement Experience Management Framework
from The IT Experience Podcast Hosted by HappySignals
You probably have often heard us refer to the concept of “Experience Management”. But this concept can be quite vague for newcomers as well as to seasoned IT veterans who may have been working on delivering great experiences for a while. Lucky for you, Experience Management has its own framework, stretching across 4 vital sections; Measure, Share, Identify, Improve. And I bet you are now thinking, that's all we are going to get, four more vague concepts. Wrong. In fact, we have gone a step further in this episode of Happy in 15 (sorry it’s actually 20 minutes this time), and brought to you a real world example from one of our customers - Cargotec. In this episode, Nina Remes, Service Manager for Cargotec, joins our CGO, Pasi Nikkanen, to discuss the journey they have been on with experience data and experience management.
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