#72 – From the Trenches: Mentor-Driven Growth, Halo Reporting, and AI in the MSP (Kevin Kahn – IntelliComp Technologies)

Kevin Kahn joins Josh Peterson to share the real story behind scaling an MSP through mentorship, relationship-driven growth, and operational discipline. Kevin explains how a pivotal early mentor changed his trajectory, how IntelliComp grew organically for years, and what shifts when you modernize your stack to get better visibility, reporting, and business control.   Guest Introduction Kevin Kahn is the President of IntelliComp Technologies (Baltimore) and a longtime MSP leader. In this conversation, we explore scaling pains, pricing and efficiency, tool migrations (and the real cost of change), and how MSPs should think about AI and automation without losing the client relationship that keeps the business strong.    What We Cover in This Episode • Building an MSP on relationships (and what you sacrifice for it) • Lessons from “almost going broke” moments and recovering stronger • All-you-can-eat helpdesk billing: model first, pricing second • Switching PSA/RMM: when it’s worth the pain (and when it’s not) • Why modern reporting matters for running the business • Hardware margins, leasing, and why MSPs struggle to operationalize it • AI for MSPs: where efficiency gains are real (and where risk is real) • Customer success, empathy, and why humans still matter   Guest Links Guest LinkedIn: https://www.linkedin.com/in/kevin-kahn/ Company Website: https://intellicomp.net/    Subscribe & Follow BMK Vision YouTube (Video Podcast): https://www.youtube.com/@beringmckinleyvision?sub_confirmation=1 Learn More About the Vision Platform: https://beringmckinley.com/vision Apply to Be a Guest: https://beringmckinley.com/blog