73: Customer service in the time of COVID-19 with Shep Hyken, Mary Drumond and Dan Gingiss

Ryan Foland speaks with Shep Hyken, Mary Drumond and Dan Gingiss, the global leading experts on customer service. In this episode of our COVID19 special series—they look at what has, and hasn’t, changed when it comes to offer great customer service to your audiences and event planners. One of the key messages in this interview is to cultivate empathy—the best customer service comes from being able to understand how your customers feels and what they need. Tune in for an interview chock full of insights on how to be not only a memorable speaker, but a leader, during this time.