73: What to do with dissatisfied clients

Any business owner must come to the realization that problems are going to arise at some point. While it may not be what we desire, we can more readily handle these situations if we are prepared in advance. Today, we discuss how to handle client dissatisfaction.In this episode, Rebecca and Shaun talk about:Feeling like the client’s punching bag and the stressful emotions that come with itDealing with damaged and defective productsAcknowledging concerns so the client feels understood and heardOffering to resolve issues with the time and resources available to youMaking client aware of what you cannot do - Reference terms of the contractNot taking responsibility for problems you did not causeObtaining the client’s written agreement How markup revenue can protect you when solving problems Mentioned:Hottie Shoutout - Katy Jaeger, Surf Perch InteriorsCheck out Katy’s WebsiteCheck out Katy’s IGOur links:Subscribe and leave a review - Apple PodcastsLike, Comment, & Follow - Hot Young Designers Club InstagramRebecca’s Instagram Shaun’s InstagramFor more information - Check out the websiteBecome a “Hottie” member - Support us on Patreon