#73 Where should YOU focus as a CX Leader? The CX leadership energy matrix

In this new episode of CX Leadership Talks Host Nienke Bloem CCXP introduces the CX Leadership Energy Matrix. A simple quadrant tool that helps you decide where to focus your time and energy as a CX leader. The model maps your activities based on two dimensions: business impact and personal energy. By looking at your work through this lens, you can make more strategic choices about where your leadership truly makes a difference. You’ll discover the four zones of the matrix, the Sweet Spot, the Playground, the Strategic Duty Zone, and the Energy Drain, and why managing your energy is just as important as managing your time. Click here to see the visual of the model Timestamped overview 00:00 Welcome to CX Leadership Talks and recording from Sydney02:00 Discovering the value–energy model from Taki Moore04:00 The reality of CX leadership: endless improvement opportunities07:30 Why leadership energy matters more than working longer hours08:00 Research insights from Harvard Business Review on energy management11:00 Introducing the CX Leadership Energy Matrix13:00 The CX Leadership Sweet Spot: high value and high energy16:00 The CX Playground: high energy but limited impact17:00 The Strategic Duty Zone: important but draining work18:30 The CX Energy Drain: low value and low energy activities20:00 How to evaluate your own calendar using the matrix21:30 Three reflection questions for CX leaders23:00 Why your energy fuels CX transformation About Your Host Nienke Bloem CCXP is often called the Customer Experience expert in the blue dress. She is a global CX thought leader, educator and keynote speaker who inspires leaders and organizations to spice up their customer experience leadership and create real business impact. With over 20 years of corporate experience, Nienke speaks the business language of CX transformation. Through her keynotes, education programs and mentoring she helps CX leaders become more strategic, influential and effective in driving customer-centric change. She is the host of the CX Leadership Talks podcast, creator of the CX Story Blueprint, and a Recognized Training Partner of the Customer Experience Professionals Association (CXPA). Her programs, including the CX Masterclass, CX Leadership Masterminds, and CX Story Sprint, help CX professionals strengthen their authority, align strategy and turn customer experience into measurable business results. Feel free to reach out [email protected] and more on www.nienkebloem.com