738. How Software Can Grow Your CrossFit Gym (and Boost Retention) | PushPress

Nick and Barry from PushPress discuss how gyms can properly use software to deliver unreasonable hospitality, create exceptional member experiences, and boost retention. They share strategies for leveraging technology effectively, from automating tasks to using AI, and introduce new tools like the Committed Club to enhance member engagement and streamline operations. -- FREE TOOLS and resources for CrossFit Affiliate Owners and Coaches. https://www.besthouroftheirday.com/affiliate-tools -- Unlock the Power of Your Fitness Business with PushPress https://www.pushpress.com/ -- 0:00 - Introduction and Hosts Introduction 0:36 - Meet Nick and Barry from PushPress 1:23 - The Power of Customer Service in Gyms 2:07 - What is "Unreasonable Hospitality"? 4:44 - Scaling Memorable Customer Experiences 6:45 - Using AI to Streamline Gym Operations 10:34 - Enhancing Customer Experience Virtually 13:06 - Effective AI Strategies for Gym Owners 19:01 - Turning Gym Data into Actionable Insights 24:22 - Proactive Strategies for Gym Management 26:02 - New Tools from PushPress: Committed Club 32:23 - Automating and Personalizing Member Engagement 35:02 - Addressing Customer Service Challenges 39:06 - The Future of Gym Management Software 43:31 - Why Affiliates Should Consider PushPress