74. Transform Your Business: Become Extraordinary

Being a body shop owner in the collision industry today is no easy feat. The market is vast, and the competition is fierce. That is why settling just to be good or average is not enough. To truly stand out and be extraordinary, businesses must focus on how they are treating their customers, what kind of culture they are creating in their workplace, and how they are incorporating the latest technology to stay ahead in the game. Join Matt DiFrancesco and Mike Anderson, President - Owner at Collision Advice, as they discuss how collision shop owners can shift their mindset and strive to be extraordinary in every aspect of their business. They talk about: (02:25) Why collision shops need to deliver a phenomenal customer experience (04:13) The importance of OEM Certifications (05:53) Why shops should record how their employees handle customer calls (07:28) The value of building culture in the workplace (16:48) Why business owners should ask employees to evaluate them (22:25) What shop owners need to understand about their employees' drive and passion (24:34) Why business owners must be aware of their employees’ vision for the future (25:32) What every choice you make today should lead to (28:55) The importance of having a plan in place in case you pass away (29:39) Why you need to have a mediator during succession planning Connect with Mike Anderson Website: https://collisionadvice.com/ LinkedIn: https://www.linkedin.com/in/mike-anderson-1124ba48/ Connect With Matt DiFrancesco: [email protected] (814)201-5855 LinkedIn: Matt DiFrancesco LinkedIn: High Lift Financial Facebook: High Lift Financial Instagram: @high_lift_financial Youtube: @highliftfinancial About Our Guest: Mike Anderson is considered one of the gurus in the collision industry. He used to own multiple collision shops in Alexandria, VA. which held numerous OEM certifications. They were also voted the #1 Collision repair business for 12 years in a row in the Washington DC, MD, VA area. Today, he is the owner of Collision Advice, an industry research and consulting business that provides expert guidance and real-world, cutting-edge solutions to collision businesses in the country. Mike speaks with a lot of passion and whenever he speaks at conferences, the room gets packed full of people who are eager to learn from his wealth of knowledge in the business.