76. Scaling Customer Success with AI: A Deep Dive with Microsoft

Host Thomas Lah welcomes David Judge, Partner, General Manager Global Customer Success at Microsoft, to explore the transformative impact of artificial intelligence on scaling customer success. As Microsoft leverages AI across its extensive service offerings, Judge provides an insider's view on how these technologies are improving customer interactions and enhancing operational efficiency within Microsoft.They discuss the specifics of AI use cases from the backend to customer-facing applications, highlighting Microsoft's strategic approach to integrating AI in day-to-day operations. David shares compelling insights into the practical benefits of AI, including significant improvements in self-service capabilities and the reduction of operational friction.Listeners will gain an understanding of how Microsoft's AI-driven tools empower customer success managers to deliver exceptional service, optimize workflow efficiencies, and drive meaningful business outcomes. Whether you're a tech professional seeking to understand AI's role in customer success or a business leader looking to harness AI's potential, this episode offers valuable perspectives and actionable insights you can start using now.