77: Placing Humans Back at the Center of Design

Mariah Hay is the VP of Product for Help Scout. She’s continually working & innovating towards including human perspective in all steps of the product design process. What does it look like for a team to practice human-centered design? What are some of the challenges of this kind of work? George Brooks and Mariah sit down to discuss how we can be getting closer to people to create products that will help them thrive.  This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.peopleofproduct.us