[78] Outsourcing your MSPs NOC, SOC and Helpdesk

In this episode, Richard talks to Bradley Munday and Jason Kemsley, Managing Director and Technical Director for Uptime Solutions, a NOC, SOC and helpdesk provider based in the UK and New Zealand. They talk about how Uptime Solutions moved from being an MSP and into focusing on their three core offerings, who their typical clients are and how the company works. They also discuss objection handling, Uptime’s commitment to security and how their services can be customisable. They look at how their white-label services compare to a full-time technician, and their pod system for helpdesk support.Richard, Brad and Jason mentioned the following during their conversation: AutotaskConnectWiseAteraDattoAuthor Mark Copeman and his books Helpdesk Habits and MSP Secrets RevealedThe Tech TribeYou can find out more about Uptime on one of their websites: https://www.uptimesolutions.tech/ or www.uptimesolutions.co.uk, or email: [email protected] or [email protected].