8 Tactical Ways to Fix Broken Systems (with Dr. Chris Green)

If you've ever found yourself saying, "Wait...we used to do that," you're not alone. That's one of the reasons Alex created Milo...to give practices a simple way to document systems and keep teams accountable. Check it out at HERE! Every practice starts with great systems. Then team members leave. New hires get trained by other new hires. Processes get watered down. And before long, the things that once made your practice run smoothly start disappearing. In this episode, Chris Green joins us to break down why systems fail over time and the tactical steps owners can take to get things back on track. We discuss the biggest mistakes practices make with onboarding, why SOPs often fail, how to create training that people actually retain, and how accountability, leadership, and follow-up systems can keep your practice running consistently as it grows. Chris also shares the onboarding framework he's building inside his own organization, how he uses leadership development to create accountability, and why AI won't replace the need for strong systems anytime soon. In This Episode: ✅ Why systems break down as practices grow ✅ The "game of telephone" effect in team training ✅ How onboarding gets watered down over time ✅ Why most employee manuals and SOPs fail ✅ Creating training people will actually use ✅ Building accountability into your culture ✅ Developing department leaders ✅ Using personality assessments to hire the right people ✅ The role of follow-through in successful teams ✅ Why AI still requires human oversight Sponsors Darkhorse Tech Your dental office IT shouldn’t stop at 5pm. Darkhorse Tech provides proactive IT support, cybersecurity, backups, and monitoring specifically for dental offices. Offer for JACD listeners: First month free. 🌐 https://www.darkhorsetech.com nadapayments Tired of losing thousands every year to credit card fees? Nadapayments helps dental offices legally and compliantly offset processing costs with surcharging. Offer for JACD listeners: $25/month + 1.5% + $0.25 per debit transaction. No other fees. Learn more at: nadapayments.com Connect With Us Your support means a ton to us. So if you enjoyed the episode, please share Just a Couple of Dentists with a friend or colleague. Thanks so much!