8 - The FCA and HMRC weren't listening to smaller payment firms, so Catherine Dixon built a body that made them

In this episode of tell.talks, we sit down with Catherine Dixon, Founder of The Payments Institutions Association (TPIA), to explore what’s happening behind the scenes of the UK payments ecosystem.Catherine shares why TPIA was created, the gaps it’s filling for smaller payment firms, and how trade associations can play a critical role in navigating regulation, compliance, and day-to-day operational challenges. From resolving real-world issues with HMRC and the FCA to advocating for firms that often don’t have a seat at the table, this episode offers a rare look into the grassroots side of payments.We also talk about:Why smaller PSPs often struggle to be heard in regulatory conversationsWhat “good” industry advocacy actually looks likeThe realities of building a member-led associationLeadership, career pivots, and backing yourself to build something newWhy listening is one of the most underrated leadership skillsIf you work in payments, fintech, or financial services, or you’re interested in how regulation meets real business, this one’s for you.