#80 ANI - The future of CX Leadership

Welcome to a new episode of CX Leadership Talks with Nienke Bloem. In this episode, Nienke introduces ANI: her new CX leadership philosophy built around three elements every CX leader needs to thrive: Authority, Narrative and Impact. After spending months interviewing CX leaders and reflecting on the future of the profession, she discovered a surprising pattern. Most CX leaders do not struggle with customer experience. They struggle with leadership. The conversations were not about journey mapping, Voice of the Customer or CX strategy. They were about stakeholder buy-in, budget, urgency, visibility and impact. In this episode, Nienke shares the story behind ANI, the surprising inspiration that led to the model, and why she believes leadership may become the most important differentiator in the future of customer experience. This episode is personal, reflective and an invitation to think differently about your role as a CX leader. In this episode, you'll learn: Why many CX challenges are actually leadership challenges • The story behind ANI and its three elements: Authority, Narrative and Impact • Why trust, influence and movement matter more than ever for CX leaders • How the best CX leaders turn ideas into organizational impact • Why leadership may be the future of customer experience Timestamped overview: 00:00 Reflecting on personal and career future 05:34 Exploring the future of CX leadership 10:52 Leadership and CX strategy development 12:17 Aligning leadership with impact 16:02 CX Leadership Bootcamp launch Extra information: Curious about the ANI model and the future of CX leadership? Click here for the visual of the model. Take a look at the ANI model and learn more about the upcoming CX Leadership Masterminds Bootcamp, click here to plan a half hour exploration call. About Nienke:  Nienke Bloem is often called the Customer Experience speaker in the blue dress.  She's a global CX thought leader, educator and a global keynote speaker who inspires audiences with best practices and proven methodologies. She leads a speaking practice, a CX game company and a training business; she breathes Customer Experiences and is author of two CX books.  Her two-day Customer Experience Masterclass is known as the best program to prepare for your CCXP and she is the go-to person for CX leaders who want to advance their leadership and bring direct results from their Customer Experience transformation programs. Since 2020, she hosts a CX Leadership Masterminds program and helps leaders spice up their leadership and deliver an engaging CX Story including a solid CX Strategy. Besides, she is a modern-day pilgrim and found the parallel with leading customer centric transformations.  With her over 20 years of corporate experience, she speaks the business language. Her keynotes and education programs in Customer Experience are inspiring and hands-on. She is one of the few Recognized Training Partners of the Customer Experience Professionals Association and it is her mission to Make Customer Experience Work and help you deliver business results. Subscribe to her weekly CX Newsletter to stay tuned.