80. Infor’s Guide to Future-Proofing Your Customer Success

Join us for a captivating episode of TECHtonic, where Thomas Lah sits down with Mari Cross, Chief Customer Officer at Infor. In this insightful discussion, Thomas and Mari discuss the dynamic landscape of customer success and the crucial role of the chief customer officer.Discover how Infor navigates the challenges of transitioning from legacy systems to modern, cloud-based solutions, and how they leverage AI and automation to enhance customer experience. Mari shares her unique perspective on balancing customization with standardization, driving digital transformation, and the strategic importance of understanding industry-specific needs.Key topics include:The responsibilities and impact of the chief customer officer at Infor.Strategies for aligning sales and customer success across global regions.The shift from on-premise to SaaS and the role of AI in this transformation.Insights into the future of software business models and the move towards consumption-based pricing.Learn how Infor is leading the way in customer success and what the future holds for technology business models. Learn how Infor is leading the way in customer success and what the future holds for technology business models. Get ready to rethink your customer journey!