81: Become a Social Carer

Episode 81 of the The Digital Tourism Show podcast, hosted by Chris Torres, titled "81: Become a Social Carer" was published on November 19, 2017 and runs 0 minutes.

November 19, 2017 ·0m · The Digital Tourism Show

Summary

If you haven’t already, you should become a social carer by offering customer support on social media. Facebook and Twitter are great platforms to engage with your customers on a support level.  Personally, I would handle this on your main account so other potential customers can see that you care and support them, but you can create a dedicated page or account specifically for customer service. Social is were customers spend most their time. Don’t make them search your site for a support number or email. Make it easy for them.

Episode Description