829. When Everything is Amazing

In this episode, Dr. Killeen explores a timely question as AI and technology continue to advance: when everything is amazing, what actually becomes special? As powerful tools become more accessible, what once felt extraordinary quickly becomes expected. In dentistry, this means technology alone is no longer the differentiator. What truly sets a practice apart is how those tools are used and the human experience that surrounds them. Communication, empathy, attention to detail, and genuine connection are the things patients remember. While technology can enhance what we do, it cannot replace the human side of care. Focusing on relationships and how patients feel may be the most valuable investment you can make moving forward.