84: This CEO Is Solving Healthcare's Most Expensive Problem With Scott Schnell

Scott Schnell, Cofounder and CEO, built MedZed by reaching the people healthcare can’t — and staying long enough to change outcomes. He leads a team of compassionate, hardworking caregivers who help our country’s most vulnerable Medicaid patients. Here is a number that should stop you: insurance companies routinely classify between 15% and 20% of their most vulnerable Medicaid members as “unable to contact.” Most outreach organizations call, get no answer, while MedZed goes into the community and finds them wherever they are. By combining boots-on-the-ground community outreach with digital support and phone contact, MedZed finds upwards of 40% of member referrals that other organizations never reach. Schnell views the people MedZed serves through the metaphor embedded in the name of its technology platform, Tapestry. Each of us, he explains, has a rich, dense, multicolored weave — our lives, relationships, and resources. We help people with lives that have become worn tapestries. There are frays, gaps, and the colors have faded, and we seek to bring a little more color to their lives,” he said.