#85 Building Data Literacy at Starbucks

Data literacy at any organization takes buy-in from all levels of the company, from C-suite leaders all the way to customer-facing team members. But how do you get that buy-in, build a team around data literacy, and transform the way your company works with data? Today’s guest, Megan Brown, Director of Data Literacy and Knowledge Management at Starbucks, discusses what they have done to forge data culture and data literacy at Starbucks. Throughout the episode, we discuss How to increase data literacy in an organization How to secure executive sponsorship for data initiatives The importance of user experience research in building data literacy  Balancing short-term business needs with long-term strategic upskilling Humanizing machine learning and AI within the organization