85: Why You Should Transition Towards a Process-Driven Practice with M. Ryan Williams, CEO of ProcessPlan

M. Ryan Williams, CEO of ProcessPlan, describes the benefits of transitioning your practice to a process-driven one including improved efficiency, discovering bottlenecks, and enhanced employee on-boarding and on-going training and how to decide on what tools can best help you make that transition. This issue (25:26): - What is a Process? - What does it mean to be process-driven? - What are some pitfalls businesses have experienced because of a lack of process documentation? - What are the three hardest things to overcome when shifting into a process-centric management perspective? - What are some things to look for in process capturing software?