#85 XTraw AI Roundtable 2: Customer Experience, Modernization and AI

In this episode 85, also the second AI round table hosted by XTraw AI, I had the pleasure of talking with Sara Faatz, Director of Technology community relations at Progress and Dave Hoekstra, Product Evangelist from Calabrio. We talked about the aspects around customer experience, modernization and the impact of AI. - Developers harnessing AI to keep customer experience in mind. - Challenges faced by Customer experience organizations and how AI can mitigate them. - Landscape of Customer experience in the contact center industry. You can reach on linkedIn @ Sara Faatz with Progress You can reach on linkedIn @ Dave Hoekstra with Calabrio My linkedIn @ Raghu Banda Our website @ XTraw AI