855. Coaching Over Blame

What’s the difference between a mistake and a mindset problem? Today, Dr. Killeen explores why that distinction matters so much in leadership and team culture. Most errors in a dental practice are not rooted in bad intent. They come from stress, unclear expectations, or gaps in training. This episode dives into the importance of assuming positive intent first, coaching before reacting, and creating an environment where people can learn and improve without fear. Small shifts in how we interpret mistakes can completely change the way a team grows together.