#87 Robert Collignon over klantstrategie en digitalisering

from Strategie van de Kreeft - dé podcast over veranderen, vernieuwen en groeien · host Lobster Company

Wat als klantgerichtheid meer is dan een mooie belofte in je jaarverslag? Wat als technologie organisaties dwingt om zichzelf opnieuw uit te vinden – niet vanuit efficiëntie, maar vanuit relevantie?In deze aflevering van De Strategie van de Kreeft podcast spreken we met Robert Collignon, director bij Deloitte Consulting, docent op Hotelschool The Hague en expert in klantstrategie en digitale transformatie. We duiken in de spanning tussen technologie en menselijke maat, tussen organisatiebelang en klantbehoefte. Robert laat zien hoe organisaties kunnen evolueren van binnenuit: door silo’s te doorbreken, klantdenken te verankeren en digitalisering in te zetten als hefboom voor betekenisvolle klantinteracties.Een gesprek over de toekomst van klantgericht organiseren, de valkuilen van AI, leiderschap in transformatie – en waarom het soms tijd is om het oude pantser af te werpen.Super relevant voor iedereen die werkt aan groei, innovatie en relevantie in een digitale wereld!#klantstrategie #digitalisering #ai #podcast

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This episode was published on July 12, 2025.

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