88. Guest Comms That Drive More 5-Star Reviews

What this episode covers

I sit down with Ariel Smith, a hospitality powerhouse who went from sales rep to managing a 60-person guest comms team—and now runs her own short-term rental company with 30 properties in one of the most competitive markets: San Diego.Ariel shares her journey from her early days at Home Suite and AvantStay (back when they only had 30 listings!) to building a thriving, hospitality-first STR business. Whether you’re an operator with 3 properties or 300, this episode is a masterclass in hospitality strategy and operational excellence.Connect with me....Podcast: ⁠https://podcasters.spotify.com/pod/show/patryk-swietekYouTube Channel: ⁠https://www.youtube.com/@patrykswietekInstagram: ⁠https://www.instagram.com/patryk_swietek/Facebook Group: ⁠https://www.facebook.com/groups/strnation/Connect with Ariel Smith on Instagram https://www.instagram.com/arielisabelsmith/

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Frequently Asked Questions

How long is this episode of The STR Growth Show?

This episode is 51 minutes long.

When was this The STR Growth Show episode published?

This episode was published on May 14, 2025.

What is this episode about?

I sit down with Ariel Smith, a hospitality powerhouse who went from sales rep to managing a 60-person guest comms team—and now runs her own short-term rental company with 30 properties in one of the most competitive markets: San Diego.Ariel shares...

Can I download this The STR Growth Show episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.