88: How charities can deliver excellent customer service

Customer service is essential in the charity sector. Excellent customer service boosts loyalty for donors and volunteers, helps users access services, increases organisational reputation, improves data analytics, and much more. But so many charities see customer service as an afterthought. Today’s podcast aims to show you otherwise. We highlight the importance of excellent customer service and show you exactly what that looks like. We examine the main barriers and opportunities facing customer service teams, along with some digital hacks, tips, and tricks.  Today’s Charity Digital host, Nick Wyatt, is joined by his colleagues Alice Roche (Head of Customer Service), Lisa Rowland (Events Manager), and Joel Hogan (Cloud Account Manager), all of whom will use their vast experience to tell charities how they can delivery excellent customer service.