890. Writing Clearly Is The New Empathy

A quick text can mean something very different to the person receiving it than it does to the person sending it. In this episode, Dr. Killeen shares a simple interaction with a hygienist that became a reminder of how easily tone can be lost in digital communication and why leaders need to be especially intentional with their words. Drawing on insights from Digital Body Language, Dr. Killeen explains how clear, thoughtful communication builds trust in a busy dental practice. We can learn why a few extra seconds spent adding warmth to a message can strengthen relationships, reduce misunderstandings, and help your team feel supported instead of second guessing your intent.