9-1-1 Telecommunicator Recruitment and Retention with Jennifer Kirkland

Zach Vogel and Karen Gregorcic got an opportunity to talk with veteran Jennifer Kirkland who is the Dispatch Manager of Grand Junction in Colorado about her 20+ years in the PSAP.  In this episode we'll explore the history of dispatchers and develop a communication center that is positioned for continued legacy with all of the new technology and staffing challenges ahead.  Along with practices for recruiting, training, supporting and retaining talent.