#9 Amy Edmondson: Building teams where people feel safe

Show notes"You don't belong to you, you belong to the universe.", Buckminster Fuller [0:03:00]"You might not be in the best position to know why you're special. It's not up to you to decide if you're good enough to be here. You are." [0:05:16]Amy's first day working for Buckminster Fuller [0:06:38]"Work is a place where you learn and grow"... [0:11:07]Guidance for dealing with anxiety [0:14:06]"I think sometimes a feeling of connectedness is THE most important thing you can have in the workplace." [0:15:30]"It's so much more fun to be curious about someone else and what they bring than to be tense about being found out." [0:16:36]Why did "The Fearless Organization" strike such a chord in the world right now? [0:16:58]Why psychological safety is peaking right now [0:17:40]What is psychological safety, and what is it not? [0:19:19]Psychological safety is a sense of felt permission for candor [0:19:42]Psychological safety is NOT about being nice [0:20:18]"Being nice is code for, 'I'm not going to tell you what I really think.'" [0:20:33]Psychological safety is NOT the goal [0:21:31]What's the relationship between psychological safety & courage? [0:24:37]Psychological safety vs culture fit / belonging [0:27:02]"The job is to deliberately reframe reality so we can be more learning oriented." [0:30:11]What are cognitive frames? [0:30:22]How does Amy create psychological safety in the classroom? [0:31:45]What is a "good" question? [0:32:33]The leaders toolkit for psych safety [0:36:43]How psych safety helped turn around Ford between 2006-2009 [0:37:55]Concern: won't psych safety take too long? [0:43:46]Why is psych safety worth it? What's the ROI? [0:45:07]Parallels to self-compassion [0:47:11]Psych safety & Flow [0:49:26]How do we implement a psychological safety initiative? [0:50:30]Using the work itself as the laboratory for culture change [0:53:02]Common failure patterns? [0:54:03]"A culture of nice can often mask a culture of fear"... [0:55:08]How do you measure psych safety & tell if you have a problem? [0:57:34]How to pulse check if your team has psych safety [0:59:12]Does psych safety differ across intra/extraversion, or personality types? [1:01:59]How does psych safety affect hiring processes? [1:04:52]Everyone is different: how adapt building psych safety to this variety? [1:07:58]What is work for, to you? [1:09:54]What ONE thing would Amy have a leader do to build more psych safety? [1:12:37]What happens when leaders apologize for safety violations? [1:13:37]CONTEXT MATTERS [1:16:05]I'm not the boss, what can I do? [1:25:30]People, books, companies, resources etc mentioned in episodeAmy Edmondson (@AmyCEdmondson)The Fearless Organization - @WorkFearlesslyAmy's HBS faculty pageAmy's books: The Fearless Organization & Teaming (Amy's prior book)Buckminster Fuller - his moment of great despair in his early thirties and his moment of insight: "you belong to the universe"Geodesic domesVUCAFord, Alan Mulally & Mark FieldsKristin Neff & Self-CompassionGrowth mindsetFlow & Mihaly CsikszentmihalyiSteven KotlerKim ScottDorsolateral prefrontal cortex - associated with self-focused metacognitive evaluationSimon Wardley - value chain mapping overview talk & writingStanford - Designing Your LifeNilofer Merchant - OnlynessProcess Knowledge SpectrumJerry Colonna - RebootBooksThe Fearless OrganizationTeaming (Amy's prior book)Leadership and Self-DeceptionRadical CandorFlowStealing Fire (group flow)MindsetSelf-CompassionDesigning Your LifeRebootClick here to directly email Andrew your questions, comments, and feedback! He reads everything that is sent in: https://tinyurl.com/ydda8zc6 This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit blog.makethingsthatmatter.com