9 Change Management Principles from Research (Part 1), With Daniel Lock

In this episode of the Change Management Review™ “From the Field” Series, Managing Editor Brian Gorman interviews Daniel Lock. As principal of Daniel Lock Consulting, in Sydney, Australia, Daniel has worked with large banking corporations in Australia including Westpac, National Australia Bank, and Macquarie Bank. He has also served numerous smaller organizations, helping them to improve processes, operations, and successful business reorganizations. He is a regular speaker on the topic of change management, and has had his work published in CIO.com.au, Process Excellence Network, and Management Today, as well as several others. In this in-depth interview (the first in a 2-part series), Daniel focuses on the concepts outlined in his acclaimed article, 9 Change Management Principles from Research. Questions Asked: Would you briefly describe the 9 Change Management Principles from Research that you write about? What do you mean when you refer to the first principle, "Create a crisis"? You facilitate a series of workshops related to the third principle: "Collaborate for a change: People don’t resist what they create." Could you please tell us more? How do you deal with the hierarchy in the room when you are facilitating your collaborative workshops?