9 Change Management Principles from Research (Part 2), With Daniel Lock

Summary: In this episode of the Change Management Review™ “From the Field” Series, Managing Editor Brian Gorman continues his conversation with Daniel Lock. As principal of Daniel Lock Consulting, in Sydney, Australia, Daniel has worked with large banking corporations in Australia including Westpac, National Australia Bank, and Macquarie Bank. He has also served numerous smaller organizations, helping them to improve processes, operations, and successful business reorganizations. He is a regular speaker on the topic of change management, and has had his work published in CIO.com.au, Process Excellence Network, and Management Today, as well as several others. In this much-anticipated segment (the second in a 2-part series), Daniel continues sharing key highlights from the 9 Change Management Principles from Research, with focus in the areas of resistance, measurement, communication, and more. Questions Asked: How do the 9 Change Management Principles come into play when approaching resistance, and which of the principles are most relevant? Would you explain your principle that focuses on measurement: "Use 'to-go' thinking and focus on what you will do"? What does your principle on communication tell us that may be new to our listeners? Finally, we have your 9th principle: “Get some grit.” That sounds like a challenge to practitioners. What do you mean by it?