9 | 🔥 From Bain to COO: The Unfiltered Truth About Leading Through Chaos & Change 💥 with Kristy Friedrichs (New Relic, Bain)

Kristy Friedrichs is Chief Operating Officer at New Relic, and was formerly their Chief People Officer after a 15-year career at Bain & Company.In this episode of Good Revenue, host Neeta Bidwai and Kristy cover:Embedding empathy in leadership, improving organizational communication, and maintaining a healthy company culture during turbulent times, like the COVID-19 pandemic.Effective influence, profitability, and sustainable revenue growth with guest Kristy Friedrichs, Chief Operating Officer at New Relic.The importance of taking on challenges without feeling fully prepared, using first principles thinking, and fostering strong organizational culture and leadership dynamics.Key topics discussed include navigating business model transformations, especially shifting to consumption and platform-based pricing at New Relic, managing the transition from a founder-led to a professional CEO-led company, and driving organizational change.Working with HR and finance for scaling, understanding priorities during transformations, and maintaining healthy leadership dynamics to prevent toxic environments.Organizational culture, particularly the balance between written and unwritten rules,along with strategies for restoring trust after breaches.Advice for CEOs on practicing empathy, communicating effectively, and maintaining performance accountability to drive high performance in companies._Where to find Kristy:https://www.linkedin.com/in/kristy-friedrichs-mcbride-6590a127/Where to find Neeta:https://www.linkedin.com/in/neetabidwai/Where to find Good Revenue:https://goodrevenue.io/goodrevenuehttps://www.youtube.com/channel/UCHrhuWbpYnUwrR75H2Ip4yQ_Highlights00:00 Introduction to Good Revenue00:19 Meet Kristy Friedrichs: Career Journey01:28 Navigating Challenges and Surprises04:36 COVID-19: Leadership During Crisis08:15 Driving Organizational Change15:03 Transitioning from Founder to CEO18:12 Partnering with HR for Success22:04 Fostering Healthy Leadership Dynamics24:40 Defining and Repairing Company Culture28:15 Empathy and Trust in Leadership30:09 Strategic Decision Making in Tough Times35:18 Final Thoughts and Advice for Executives_Referenced:Bain & Company: https://www.bain.com/New Relic: https://newrelic.com/FOLLOW GOOD REVENUE ON YOUTUBE! Or wherever you get your podcasts:YouTube: https://www.youtube.com/channel/UCHrhuWbpYnUwrR75H2Ip4yQ Spotify: https://open.spotify.com/show/44me6PABSQ0k0GfphM70auApple Podcast: https://podcasts.apple.com/us/podcast/good-revenue/id1707461473 Web: https://goodrevenue.io/ Hosted on Acast. See acast.com/privacy for more information.