#9 UX Horn Podcast с Максимум Акуличем - Тим Лидом команды исследования и улучшения клиентского опыта в МТС

Достаём наушнички, наливаем чаёк и погнали: Таймкоды 00:00 - Интро 10:56 - UX-редактура на Госуслугах. Как мы пишем короткие тексты, чтобы их понимали 32:09 - Управление клиентским опытом на основе CX-систем 1:05:25 - Исследование: Готовность делегировать цифровому ассистенту 1:22:18 - Холивар-статья «Количественные данные: панацея или иллюзия» 1:38:55 - Hard&Soft skills для UXR-специалистов 1:49:09 - Топ-5 книг для прокачки мышления и креатива в UX 2:08:34 - Завершение 2:11:35 - Самая важная история подкаста 42 UX-Марафон на тему Антикейсы. UX-провалы. Пойдёт онлайн и субботу 28 февраля с 10 до 13 Всем отличного вечера воскресенья и отдыха перед новой неделей А поддержать звукорежиссера можно, традиционно, через бусти по ссылке, она старалась

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#9 UX Horn Podcast с Максимум Акуличем - Тим Лидом команды исследования и улучшения клиентского опыта в МТС

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