#90: How Client Satisfaction Surveys Protect Your Contracts (and Grow Your Business)

Most landscaping companies think their clients are happy.  No complaints. No issues. No red flags.  But silence doesn’t actually mean satisfaction – it usually means you don’t have visibility.  In this episode of The Landscaping Growth Script, Katy Doss breaks down how client satisfaction surveys can help you catch small issues before they turn into cancellations, strengthen client relationships, and improve how your business operates over time.  If you’ve ever been surprised by a non-renewal… If feedback feels inconsistent or nonexistent… If you want a simple way to protect your contracts and retain more clients…  This episode walks you through:  Why clients leave without saying anything  Where surveys fit for both maintenance and design/build clients  What to ask (without overcomplicating it)  How to structure surveys so clients actually respond  And what to do with feedback once you get it  Client satisfaction surveys aren’t about being “corporate.” They’re about creating visibility, and using it to build a better business.  Download The Client Satisfaction Survey Toolkit here to get started.