#91 - Central de Atendimento e Service Recovery

What this episode covers

Nesta série especial do Debate no Café, para revelar o que realmente sustenta um atendimento que gera valor de verdade, estamos conversando com os autores do livro Excelência no Atendimento ao Cliente – Os Bastidores da Operação.E para este papo, recebemos a Estela Pletsch, que é gerente de operacões de clientes na Certisign e autora do capítulo 11, Central de Atendimento como Hub de Informações. E também a Mônica Rocha, consultora e professora na ESPM e autora do capítulo 12, Service Recovery para transoformar reclamações em lealdadePara conhecer mais sobre sobre o trabalho delas, acesse:https://www.linkedin.com/in/in/monica-rocha-2003/https://www.linkedin.com/in/in/estelapletsch/#cx #experienciadocliente #atendimento #centraldeatendimento #sac* * * * * *Estamos nas principais redes sociais. Siga a gente lá:🔗LinkedIn: https://www.linkedin.com/company/debatenocafe 🎥 Inscreva-se no YouTube: https://www.youtube.com/@debatenocafe🎧 Spotify: https://open.spotify.com/show/0cP82iqAN9C4Cq8xVm8nX4?si=f5e3W_rzR7mRJsjdQUvlnQ&dl_branch=1O Debate no Café é apresentado por:Márcio Oliveira (https://www.linkedin.com/in/marciooliveira71/)eThiago Pierozzi (https://www.linkedin.com/in/thiagomistropierozzi/)🚀 Caso queira falar com o Debate no Café ou solicitar o nosso Media Kit, envie seu email direto para [email protected] ou acesse www.debatenocafe.com.brEnvie sugestões de assuntos e convidados, perguntas ou dúvidas. Ficaremos felizes em poder ajudá-lo!

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Frequently Asked Questions

How long is this episode of Debate no Café?

This episode is 53 minutes long.

When was this Debate no Café episode published?

This episode was published on January 26, 2026.

What is this episode about?

Nesta série especial do Debate no Café, para revelar o que realmente sustenta um atendimento que gera valor de verdade, estamos conversando com os autores do livro Excelência no Atendimento ao Cliente – Os Bastidores da Operação.E para este papo,...

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