91: How to Listen When Someone Is Venting, with Mark Goulston

from Coaching for Leaders · host Dave Stachowiak with Mark Goulston

Mark Goulston: Real Influence Check out Mark’s article on this same topic on the Harvard Business Review blog Three three-step process that Mark recommended: 1. What are you most frustrated about? 2. What are you most angry about? 3. What are you really worried about? Here are links to Mark’s books: Real Influence: Persuade Without Pushing and Gain Without Giving In Just Listen Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Episode metadata supplied by the publisher feed · Published Jun 3, 2013

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91: How to Listen When Someone Is Venting, with Mark Goulston

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