911 Outage Exposes System Gaps | New York City News

A major 911 outage in the Bronx last August left nearly 1,700 emergency calls unanswered, traced to a botched Motorola software update. The failure went unnoticed by monitoring teams and wasn’t publicly communicated—raising alarms about system reliability and transparency. This isn’t an isolated incident: a May text-to-911 glitch also affected 12 people. City officials are now reevaluating protocols to prevent future breakdowns and ensure the public is informed during emergencies. Listen in comfort:Get a discount on a Soli Pillow: http://solipillow.com/discount/dnn. Advertise on DNN:[email protected] This is an automated, high-level news summary based on public reporting.Report issues to [email protected]. View sources & latest updates:https://sources.thednn.ai/fab20e320046af2b