92 Canberra based leadership expert Zoe Roth on the importance of language

  Ever been told that your behaviour was having a negative impact on others? This kind of feedback is confronting! None of us intentionally try to be a jerk. And yet we might be coming across as less than our ideal selves. There are important people reading maps to be mindful of, and language patterns to navigate. Dig below the surface and map read human emotions with this change trigger tool Be mindful of language patterns that are aggressive and passive aggressive (3 types to avoid) WHY you need to avoid dramatic and downplaying language #boundlessleadership 👉🏼 Want to share your experience? Ask a question? Share a resource? Jump on our podcast Facebook page here. *** SHOWNOTES: www.zoerouth.com/podcast/realtalk Change triggers that cause an Amygdala Hijack: Uncertainty, belonging-ness and being excluded, lack of fairness, overwork, threats to status, overwork. Please see the work of Australian neuroscientist David Rock for more info. Amygdala Hijack Language Patterns: FIGHT mode - BACK TALK: dominating, using absolutes like must, need, should, always, never, being dismissive or attacking. FLIGHT mode - SOUR TALK: sarcasm, needling, jibes, changing the subject, or withdrawing. FLIGHT mode - SWEET TALK: sugar coating, dancing around the issue, trying to soften the blow. Be mindful of DRAMATIC language: hyperbole, exaggeration, emotive narrative. And the DOWNPLAY: over simplifying or understating. Be DIRECT instead: state the facts without emotion or exaggeration. *** Related Episodes: E90 - How to move from Expert to Team Leader E89 - Book review of Joyful by Ingrid Fetell Lee E88 - Stop burnout now! There is a better way *** About your podcast host, Zoë Routh: Zoë Routh is one of Australia's leading experts on people stuff - the stuff that gets in our way of producing results, and the stuff that lights us up. She works with the growers, makers, builders to make people stuff fun and practical. Zoë is the author of four books: Composure - How centered leaders make the biggest impact,  Moments - Leadership when it matters most, Loyalty - Stop unwanted stuff turnover, boost engagement, and build lifelong advocates, and People Stuff - Beyond Personalities: An advanced handbook for leadership. People Stuff was awarded Book of the Year 2020 by the Smart WFM Australian Business Book Awards. Zoë is also the producer of The Zoë Routh Leadership Podcast. www.zoerouth.com