#92 - Voz do cliente e o papel da IA no atendimento estratégico | Carlos Sena e Isabella Cavichiolli

from Debate no Café · host Debate no Café

Esta é a série especial do Debate no Café, para revelar o que realmente sustenta um atendimento que gera valor de verdade, estamos conversando com os autores do livro: Excelência no Atendimento ao Cliente – Os Bastidores da Operação.No debate de hoje, falaremos sobre a Voz do Cliente e o papel dos Dados e da Inteligência Artificial para transformar escuta em decisão estratégica com Isabella Cavichiolli, especialista em VoC e que escreveu o capítulo “Implantação e gestão do VoC nas organizações" e com o Carlos Sena, especialista em IA aplicada a CX e que assina o capítulo “Voz do Cliente e Inteligencia Artificial com AIDA”.Para conhecer mais sobre sobre o trabalho deles, acesse:https://www.linkedin.com/in/isabella-cavichiollihttps://www.linkedin.com/in/carlossena* * * * * *Estamos nas principais redes sociais. Siga a gente lá:🔗LinkedIn: https://www.linkedin.com/company/debatenocafe 🎥 Inscreva-se no YouTube: https://www.youtube.com/@debatenocafe🎧 Spotify: https://open.spotify.com/show/0cP82iqAN9C4Cq8xVm8nX4?si=f5e3W_rzR7mRJsjdQUvlnQ&dl_branch=1O Debate no Café é apresentado por:Márcio Oliveira (https://www.linkedin.com/in/marciooliveira71/) e Thiago Pierozzi (https://www.linkedin.com/in/thiagomistropierozzi/)🚀 Caso queira falar com o Debate no Café ou solicitar o nosso Media Kit, envie seu email direto para [email protected] ou acesse www.debatenocafe.com.brEnvie sugestões de assuntos e convidados, perguntas ou dúvidas.Ficaremos felizes em poder ajudá-lo!

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#92 - Voz do cliente e o papel da IA no atendimento estratégico | Carlos Sena e Isabella Cavichiolli

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