936. The Doorman Fallacy

Dr. Killeen shares a story from Rory Sutherland’s Alchemy about a hotel that replaces its doorman with an automatic sliding door to save money. While the change looks efficient on paper, the hotel loses countless small but meaningful services that the spreadsheet never measured. The story offers a valuable lesson about ego, humility, and leadership. Before making a decision, ask, “What am I not seeing here?” Dr. Killeen explores how being hungry to grow, humble enough to keep learning, and confident enough to commit can lead to better decisions and stronger teams.