95. How to Have the Difficult Conversations with Marcia Reynolds

If some of the chaos in your life comes from others, then our guest today, Dr. Marcia Reynolds, will give you no end to ah-ha moments. She is a master of making hard conversations easy. Marcia is a sought-after transformational coach known for her ability to change people’s minds in positive ways that serve everyone.. Dr. Reynolds drops by to break down the truth behind hard conversations, and it only takes a few simple shifts to do it.    [00:01 – 06:38] Introduction I introduce Dr. Marcia Reynolds Working with people’s thinking patterns The power of coaching to widen possibilities   [06:39 – 13:18] How to lead people who are scared to death? The brain’s main job is to keep us safe. Everything else is secondary to that. “Reality is an illusion, but a very persistent one.” – Einstein The brain is always seeking – what can hurt me? It’s a meaning-making machine of our sense of reality We refer people to an article on Ever Widening Circles article with the TED Talk called “What Fear Can Teach us”   [13:19 – 21:40] Workers are experiencing our “cultures” differently now People have been overwhelmed by the changes they must incorporate into their working and personal lives We don’t handle the overwhelm well. It’s not just that things have shifted. Some things are gone and others have appeared. We need to give people a space to breathe. We don’t have to fix it for them, or give advice. Just be present and give them space to breathe. People are being kinder than they need to be. And what exactly do each of us mean by saying “I’m kind.” A good question to ask when someone says they are being one way or another is to ask what they mean by that. How Dr. Reynolds got into coaching by accident Getting “Empathy” right!… It is an outcome after you have gotten curious about someone.   [21:41 – 30:35] What takes place to bring about real change What it takes to rewire the brain When we listen and reflect on our understanding of what they said, they can see their thinking, and often will say, that’s not what I meant. Everyone evolves from a back and forth to get clarification. Marcia thinks it’s important for people to he