95% of AI Agent Projects Fail to Reach Production. Here's Why | Manoj Saxena, TrustWise

It takes a few hours to build an AI agent. It takes six to seven months to get it into production. Manoj Saxena - the executive who commercialized IBM Watson - built TrustWise around one thesis: intelligence without control is not deployable. In this episode, he joins Craig Smith to explain why 95% of enterprise AI agent projects are stalling between pilot and production, and why the answer has nothing to do with the quality of the underlying models. The bottleneck, Saxena argues, is the absence of an entirely new class of infrastructure, something that can evaluate every tool call, every action, every output of every agent at runtime, in milliseconds, against the full stack of alignment requirements that govern what an AI is actually allowed to do inside a real enterprise. TrustWise's AI Control Tower does that across all vendors and agent frameworks simultaneously, operating in live, sidecar, batch, or simulation mode and aligning agent behavior against six layers of requirements - from UN Human Rights frameworks down to individual customer SLA commitments - in 10 to 300 milliseconds per decision. The conversation covers demonstrated results (83% cost reduction, 40% safety improvement), the token consumption paradox that's making agentic AI far more expensive than expected even as token costs fall, and a milestone Saxena compares to the moment data traffic surpassed voice on AT&T's network: last month, for the first time ever, agent traffic on the internet exceeded human traffic. The episode closes with a preview of Genesis agents, TrustWise's next product, designed not just to prevent bad outcomes but to surface beneficial hypotheses by looking 95 moves deep into enterprise data, in domains like fraud detection and revenue leakage, in the way Deep Blue looked 95 moves deep in chess. Subscribe to Eye on A.I. for weekly conversations with the people building and deploying the future of AI.